SHOP MARNA
SHOP MARNA
SHOP MARNA
SHOP MARNA
FAQs
our drinks
what sets us apart?
from the outset, all we have ever wanted to do is create good-for-you iced tea that is utterly refreshing and tastes awesome.
we use only natural ingredients, including real tea leaves, fruits juices and 24 hour brewing times to ensure that every drink we make is crafted with care and quality.
we're also deeply committed to sustainability and doing what is right. we source from responsible suppliers and ensure that everything we produce is 100% recyclable. good for the planet, good for the soul.
what makes our drinks healthy?
low in calories:
we make iced tea that is ultra-low in calories because of how we have chosen to craft our drinks. this makes it a fantastic, guilt-free alternative to many sugar-laden beverages, fitting easily into a variety of dietary preferences, including those focusing on calorie control.
long cold brewing time for amazing flavours:
our drinks are cold-brewed for over 24 hours, a process that gently extracts the flavours from the tea leaves. this slow extraction method not only results in superior taste profiles but also reduces bitterness and lowers the caffeine content compared to traditional hot brewing.
the result is the smoothest, most refreshing iced tea that's both healthy and delicious.
all-natural ingredients:
we believe in the power of nature, which is why our iced teas are made exclusively from natural ingredients. we use no artificial additives or preservatives, and by sticking to what nature offers, we can craft pure, clean, and natural drinks.
delicately sweetened:
while many beverages rely heavily on sugar or artificial sweeteners, we use minimal amounts of natural sweeteners to enhance the flavour without overpowering the natural essence of the tea and its ingredients. this approach ensures that our drinks remain a healthier choice, perfect for those looking to reduce their sugar intake without sacrificing taste.
by combining these elements, we make a refreshingly healthy beverage option that doesn't compromise on flavour or enjoyment.
what kind of tea do we use?
we are proud to use some of the highest graded teas in the world for our iced tea creations. specifically, we use assam melody and darjeeling sungma black teas, both sourced directly from renowned tea gardens of india.
both of our black teas are the finest grade in the industry, namely FTGFOP (finest tippy golden flowery orange pekoe) and SFTGFOP (special finest tippy golden flowery orange pekoe).
assam melody:
this tea comes from the Assam region, famous for producing teas with a rich, full-bodied flavour. assam melody is known for its deep, malty taste and briskness, making it a perfect base for our iced teas that are both robust and refreshing.
darjeeling sungma:
sourced from the prestigious sungma estates in darjeeling, this tea is often referred to as the "champagne of teas". it's celebrated for its delicate aroma, light color, and the muscatel flavour that is unique to teas from this region. the darjeeling sungma adds a layer of complexity and sophistication to our blends.
by carefully selecting these high-quality teas, we ensure that each drink is not just refreshing and healthy, but also rich in history and flavour. these teas provide the perfect foundation for our unique and delightful iced tea blends.
is there caffeine in our iced teas?
yes, our iced teas do contain caffeine, but only in very minimal amounts. this is because we utilise a cold brewing process for our teas. cold brewing not only enhances the flavour and smoothness of the tea but also significantly reduces the caffeine content compared to traditional hot brewing methods.
the lower caffeine levels in our iced teas make them an ideal beverage choice for any time of the day. whether you're looking for a morning refreshment without the heavy caffeine hit of coffee, or an afternoon pick-me-up that won't disrupt your sleep patterns, marna iced teas offer a perfectly balanced solution.
enjoy the delightful taste and health benefits of our teas with just a gentle, natural boost of energy.
how do we lightly sweeten our drinks without sugar?
we are committed to providing healthier beverage options without compromising on taste. to sweeten our iced teas without using sugar, we use a combination of stevia and erythritol – two natural sweeteners known for their low-calorie content and health benefits.
stevia:
stevia is a natural sweetener derived from the leaves of the stevia plant. it is a zero-calorie sweetener that is much sweeter than sugar, meaning only a small amount is needed to achieve the desired sweetness. stevia does not raise blood sugar levels, making it a safe and popular choice for people watching their sugar intake, including those with diabetes.
erythritol:
erythritol is a sugar alcohol that occurs naturally in some fruits and fermented foods. it has almost zero calories and doesn't affect blood sugar or insulin levels, which makes it an excellent sugar alternative for those on low-carb diets or with diabetes. erythritol provides a clean, sweet taste without the bitter aftertaste sometimes associated with other sugar alcohols.
by using these natural sweeteners, we ensure that our drinks remain sugar-free and low in calories, without sacrificing the sweet, delicious taste that our customers love. this approach allows you to enjoy a delightful, guilt-free beverage that aligns with a variety of health and dietary needs.
how do we get amazing flavour without the calories?
the secret to achieving the amazing taste of marna without the added calories lies primarily in two factors: our meticulous cold brewing process and the carefully selected ingredients we use.
cold brewing process:
our drinks undergo a cold brewing process that lasts over 24 hours. this method of brewing is key to extracting the full spectrum of flavours from the tea leaves and natural ingredients, without the bitterness often associated with hot brewed tea. cold brewing also naturally reduces the calorie content, as it doesn't extract as many of the compounds found in tea that can increase calorie count. this results in a tea that is not only smoother and more refined in taste but also lighter in calories.
carefully selected ingredients:
we take great care in selecting high-quality, natural ingredients for our teas. from premium assam and darjeeling teas to fresh, real fruits and natural sweeteners like stevia and erythritol. each ingredient is chosen for its natural flavour and health benefits. by combining these elements, we create complex, satisfying flavours without the need for high-calorie additives. together, these factors enable us to offer iced teas that are both wonderfully flavourful and low in calories, aligning with our commitment to health and quality without compromising on taste.
what is the best way to enjoy marna?
for an optimal tasting experience with marna, we suggest the following serving guidelines:
store at room temperature:
before opening, store your marna at room temperature. choose a cool, dry place away from direct sunlight to preserve its quality and flavour.
best served chilled:
to enjoy the full richness and refreshing quality of our iced tea, we recommend chilling it in the fridge prior to serving. a chilled marna offers a more invigorating and enjoyable taste experience.
pour over ice:
once chilled, serve your marna poured over ice in a glass. the ice ensures that the tea remains refreshingly cool as you sip away.
can i stock marna?
absolutely, we're always excited to expand our family of stockists! if you're interested in working with us at your store, we'd love to hear from you. please send us an email at stockist@marnaicedtea.com. our team will be in touch to discuss the details and how we can collaborate. we look forward to the opportunity to work together and bring marna's healthy and delicious iced teas to more people.
are we gluten-free and vegan friendly?
yes!
do we offer a subscription service or discounts?
yes, we offer a subscription service where you can receive your favourite drinks at a frequency of your choosing. subscribers who join the marna club enjoy a discount on each order, along with exclusive offers, early access to new products, and so much more.
shipping & returns
our domestic and international shipping policies
we are proud to have served customers both in the UK and around the world, and here's what you need to know about our shipping policies:
domestic shipping (UK):
currently, we are able to fulfill deliveries of our drinks only within the UK, due to the policies imposed by our courier partners.
international shipping:
for our international customers, please note that while we are currently unable to ship our drinks outside of the UK, all other items in our product range are available for international shipping. we are actively working on expanding our distribution capabilities to include international delivery of our full range in the future.
customer support:
for any inquiries about your order, or if you wish to exchange or return a product, we are here to assist you. please feel free to reach out to us at hello@marnaicedtea.com.
i made a mistake in my order, can you help me?
certainly! if you've encountered any issues with your order, we're here to assist. please email us at hello@marnaicedtea.com, using the subject line "order help". include any relevant details about your order in the email. once we receive your message, our team will review your order and work with you to resolve the issue as quickly and smoothly as possible.
can i check the status of an order?
keeping track of your order is easy with marna. once you place an order, you'll receive a confirmation email that includes all the relevant details.
additionally, we'll notify you when your order is dispatched, so you'll know when to expect your delivery.
if you have any questions in the interim or if you didn't receive these notifications, please don't hesitate to get in touch with us for an update. you can email us at hello@marnaicedtea.com, and please use the subject line "order help".
our team will be more than happy to provide you with the latest information regarding the status of your order.
what is the returns and refunds policy?
we are committed to ensuring customer satisfaction with all of our products. here's our return policy to guide you:
damaged goods:
if any product arrives damaged due to transit, please let us know immediately. you can email us at hello@marnaicedtea.com, with your order details. use the subject line "order help" for quick identification. we will assist you in rectifying any problems promptly.
non-returnable items:
due to the nature of our perishable products, we are unable to accept returns on any of our drinks. we strive to ensure the highest quality in our products and packaging to prevent any issues.
returning other products:
for all other items in our range, if you need to make a return, you have 30 days from the date of purchase to do so. please ensure that the items are returned undamaged. upon receipt and inspection of the goods, we will issue a refund accordingly. please email us at hello@marnaicedtea.com with the subject line "order help" to initiate this process.
subscriptions
how can i sign up for a recurring subscription?
simply visit our website, choose your favourite flavours (or opt for both with our mixed boxes), and select subscribe and save, along with your preferred delivery frequency when adding items to your cart. that's it, you can now look forward to regular deliveries of marna right to your doorstep.
what are the benefits of joining the marna club?
joining the marna club through a subscription offers a range of benefits:
regular deliveries: enjoy the convenience of having your favourite drinks delivered regularly to your home or office.
exclusive discounts: subscribers receive special pricing on our products, making it a more cost-effective choice versus one-time purchases.
first access to new products and events: enjoy early access to new flavours and products before they're available to everyone else, and receive exclusive invitations to in-person events.
customisation: easily adjust your flavour selection, delivery frequency, and quantity based on your preferences and consumption.
when will i receive my marna club perks?
our marna club perks start as soon as you subscribe. you'll receive immediate access to exclusive discounts and any other subscriber-only benefits. your regular deliveries will start based on the schedule you've selected during the subscription setup - this way, you'll never run out of your favourite drinks!
if i want to pause, skip or cancel my subscription, how do i do that?
you have complete control over your subscription.
there are 2 ways to access and manage your subscription:
1. once you have placed your subscription order, head to manage account and create an account using the same email address as the one you have ordered with. once your account is created, this will be your hub to manage all of your subscriptions.
OR
2. please check your email for a confirmation message from us. inside that email, you'll find a "manage subscription" button. click on it to be directed to your personal subscription portal.
from there, you can easily pause, cancel, or skip your subscription deliveries.